Growing the Productivity of Government Services by Patrick Dunleavy
English | 31 Jan. 2013 | ISBN: 1781956103 | 384 Pages | PDF | 5 MB
Productivity is essentially the ratio of an organization's outputs divided by its inputs. For many years it was treated as always being static in government agencies. In fact productivity in government services should be rising rapidly as a result of digital changes and new management approaches, and it has done so in some agencies.
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