GoGoTraining - ITIL® 2011: Foundations
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GogoTraining is an accredited ITIL® ATO and this course fulfills all requirements to sit for your ITIL® Foundation exam.
If you are ready to start your ITIL® Certification, then you have come to the right place. This APMG accredited training program is for individuals seeking ITIL® Foundation certification. In this course you will learn with ITIL Expert Helen Morris in this exciting and interactive instructor-led video training course. In this course Helen introduces you to the lifecycle of managing IT services to deliver to business expectations. Engaging case studies are used to bring the concepts to life as you learn side by side with an experienced ITIL Expert.
This course gives you everything you need to successfully complete the ITIL Foundations exam including a training success plan, all course materials, exercise guide, sample exams, course syllabus, and 1 year access to the course and the instructor to learn and ask questions. Successful Foundations Certification also prepares you to move into the ITIL intermediate level training courses.
As a result of taking this course, you will be able to:
Explain the importance of Service Management o To IT
o To the Business
Understand how ITIL can be used o To enhance the quality of IT service management
Comprehend and be aware of: o Service Strategy
o Service Design
o Service Transition
o Service Operation
o Continual Service Improvement
Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certification.
Service Management as a practice
Key Principles and Models
Technology and Architecture
ITIL Qualification scheme
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