Intro to UX Creating Great Omnichannel Experiences

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Intro to UX Creating Great Omnichannel Experiences

Intro to UX: Creating Great Omnichannel Experiences
Duration: 50m | Video: h264, yuv420p, 1280x720 15fps | Audio: aac, 44100 Hz, 2 ch | 939 MB
Genre: eLearning | Language: English

Join UserTesting's Stef Miller for an easy-to-follow, smart dive into creating great customer experiences!

What: This 45-minute class shares frameworks and tools for identifying, evaluating, and optimizing the touchpoints in your customer journey across different channels - from sites, apps, and emails to phone calls, in-person interactions, and more.

Who: This class is ideal for entrepreneurs, small business owners, product managers, marketing managers, and everyone involved in crafting great customer experiences and UX.

Why: You'll gain a holistic and strategic understanding of how your touchpoints work together - helping you unlock user empathy, customer satisfaction, brand consistency, and business success.
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Tags: Creating, Omnichannel, Experiences

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