Service Design-Accredited Training
English | Size: 3.22 GB
GogoTraining is an ITILŪ accredited ATO and the course videos along with the exercises fulfill the 21 contact hours required to sit f your exam.
This Service Design (SD) course provides you with an intense and focused explation of the new and modified topics in ITILŪ 2011. The course is intended f those who wk within a Service Design environment and require a deeper understanding of the underlying concepts, processes and activities involved and associated management responsibilities and how they may be used to enhance overall service quality and service provision. The Service Design course focuses on the managerial and control aspects of the operational environment. This course has a number of study units and suppting exercises that reinfce the knowledge gained.
ITILŪ Foundations training is required pri to taking this course and it is highly recommended that all ITIL Intermediate Candidates have 2 to 4 years of Service Management Experience. If you plan on taking the ITILŪ 2011: Service Design certification exam, then you must have taken and passed the ITILŪ Foundations exam ( v2, v3 2011equivalent) and present the certificate to the testing ganization in der to sit f this exam.
Befe attending training f the certification it is also strongly recommended that candidates read the ITIL Service Lifecycle ce publications and, in particular, the ITIL Service Design publications.
As a result of taking this training, you will be able to:
Discuss the Service Lifecycle and Service Management as a Practice: Understand the Service Lifecycle and the objectives and business value f each phase in the lifecycle; understand and articulate "service" and be able to explain the concept of Service Management as a practice
Describe basic Service Design Principles: Understand the common principles and guidelines that will influence the perfmance of SD processes, including service requirements, business requirements and drivers; requirement types and their management techniques; the principles and the five aspects of service design; business service management and service-iented architectures; service design models
Review Service Design Processes: Understand the managerial and supervisy aspects of the SD processes. Other areas of discussion include the roles and responsibilities (and their relationship to other Service Management processes, challenges, critical success facts and risks within each of the processes. The processes include:
Service Catalog Management
Service Level Management
IT Service Continuity Management
Infmation Security Management
Exple Technology and Implementation Considerations: Understand the role of technology to Service Design and exple concepts that have great impact on SD process implementation and service design activities
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