[MULTI] Putting ITIL Into Practice Problem Management Techniques

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[MULTI] Putting ITIL Into Practice Problem Management Techniques
Putting ITIL Into Practice: Problem Management Techniques
MP4 | Video: AVC 1280x720 | Audio: AAC 48KHz 2ch | Duration: 2 Hours | 292 MB
Genre: eLearning | Language: English




Problem management is about preventing and resolving the problems underlying interruptions of IT services. A set of shared techniques can make the difference between success and failure. ITIL mentions a set of techniques as best practice, but does not cover how to apply them. This course bridges the gap f IT pros, giving them a concise introduction to the seven problem management techniques endsed by ITIL, including:
Brainstming
Ishikawa diagrams
Kepner-Tregoe root cause analysis
Fault tree analysis
Component failure impact analysis
Service outage analysis
Post-implementation and maj problem review
[MULTI] Putting ITIL Into Practice Problem Management Techniques

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Tags: Putting, Practice, Problem, Management, Techniques

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